Thornbury Physiotherapy

ClientPhysiotherapy clinic·Richmond

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Deal Invoice Contract Project Follow-ups

Next step

All good

Last in touch 7 days ago.

Health 100/100

Open deals: –
Paid to date: £7,865
Awaiting payment: –
Owed to us: –
Care plan: £195/mo
Projects: 1
Last in touch: 7 days ago

Activity

Notes, calls and updates

SM
Sonny MorganNote30 Oct
Care plan: monthly checks done, backups fine, swapped the hero photo for the new van livery (20 mins).
NL
Nick LyonsEmail sent30 Oct
To grace@thornburyphysio.example
Re: Your proposal from The Think
Hi Grace, A quick follow-up on the proposal for Thornbury Physiotherapy. If it would help, I can walk you through the options in 15 minutes. Here's the link again: https://demo.thethink.co.uk/p/YHGw59mOv9KwvD5qT87Y8mtN B
Opened 5× · last 31 Oct
Timeline (3)
31 Oct, 01:27openMobile
30 Oct, 21:27openMobile
30 Oct, 17:27openDesktop
Open in Gmail
NL
Nick LyonsCall30 Oct
Catch-up with Grace. Enquiries are up on last year and they're thinking about an SEO push in the new year. Sent over the Site Health Check link.
NL
Nick LyonsEmail sent26 Oct
To grace@thornburyphysio.example
Your proposal from The Think
Hi Grace, Just checking the proposal came through OK and whether any questions have come up. Happy to talk anything through on a quick call. Best, Nick
Opened 2× · last 26 OctClicked 1× · 1 link
Timeline (3)
26 Oct, 12:58clickdemo.thethink.co.uk/p/YHGw59mOv9KwvD5qT87Y8mtN · Mobile
26 Oct, 12:51openApple Mail
26 Oct, 12:51openMobile
Open in Gmail
S
SystemCall notes (Fireflies)23 Oct
First Impressions Call – Thornbury Physiotherapy Grace walked through the three homepage concepts with Nick. Concept 3 was the clear favourite: they liked the confident type and the way projects lead the page. Concerns were mainly around timing (they'd like to launch before their busy season) and whether photography can be phased. Pricing was discussed: the Signature option fits, with the shoot possibly moved to a later phase.
Action items
- Send Grace a revised version of concept 3 with real project photos
- Confirm whether the photography can move to phase two and what that does to the price
- Follow up on the decision by Monday 16 November
39 min ·
S
SystemUpdate20 Oct
Thornbury Physiotherapy website went live at https://thornburyphysio.example
NL
Nick LyonsNote16 Oct
Grace sent a lovely message after launch: two enquiries through the new form in the first 48 hours. Asked if we could add a gallery page next month.
NL
Nick LyonsEmail sent16 Oct
To grace@thornburyphysio.example
Thornbury Physiotherapy is live
Hi Grace, Great news: the new website is live. We'll keep an eye on everything over the next couple of weeks, and if anything needs changing, just let me know. Thank you for trusting us with it. Nick
Not opened yet
Open in Gmail
NL
Nick LyonsNote9 Oct
Grace approved the final sign-off. Launch planned for Tuesday morning, not a Friday.
S
SystemEmail received6 Oct
From grace@thornburyphysio.example
Re: How's the new site going?
Thanks for this. Could you send it as a PDF as well? Our finance director prefers paper.
Open in Gmail
SM
Sonny MorganNote5 Oct
Launch checks: 3 broken links fixed, 42 old URLs redirected, Search Console verified, forms tested on iPhone and Android.
NL
Nick LyonsEmail sent5 Oct
To grace@thornburyphysio.example
How's the new site going?
Hi Grace, It's been a little while since Thornbury Physiotherapy's new site went live, so I wanted to check in. Is everything working as you'd like? Anything you'd like to add or change? Nick
Replied 6 OctOpened 6× · last 6 Oct
Timeline (4)
6 Oct, 12:51openMobile
6 Oct, 05:21openOutlook
6 Oct, 04:55reply
5 Oct, 21:51openGmail
Open in Gmail
S
SystemUpdate19 Sept
Feedback received from Grace Whitfield: 10/10
NL
Nick LyonsNote8 Aug
Grace accepted and paid the deposit the same day. Kick-off pencilled in for the following week; content checklist to go out straight after.
S
SystemUpdate8 Aug
Deal won: Thornbury Physiotherapy website (Essentials)
NL
Nick LyonsCall8 Aug
Rang Grace: still keen, just juggling a busy month. Said they'll come back to us by the end of next week.
NL
Nick LyonsCall8 Aug
First Impressions Call with Grace. Loved concept 2, wants the services higher up the page and a little less grey overall. Leaning towards Signature but asked about phasing the photography.
NL
Nick LyonsMeeting7 Aug
First Impressions Call booked with Grace for Thursday 12 November. Three homepage concepts to prepare: warm and editorial, bold and typographic, and a calmer photo-led one.
NL
Nick LyonsNote7 Aug
Proposal read through to the pricing page within an hour of sending. Recommended Signature; Grace asked whether photography can be added later.
S
SystemUpdate7 Aug
Proposal P-0004 sent to grace@thornburyphysio.example
NL
Nick LyonsNote7 Aug
Read through Grace's discovery answers. Picked Clean, Editorial and Refined; both competitors they named are on Wix and look tired. Wants a quote calculator, which we'd price as an extra.
S
SystemUpdate7 Aug
Discovery form completed by Grace Whitfield
S
SystemUpdate7 Aug
Discovery form sent to grace@thornburyphysio.example
NL
Nick LyonsCall7 Aug
Quick intro call with Grace. Talked through how we work (discovery form, proposal, then concepts on the First Impressions Call) and the 50/50 payment split. Happy to go ahead with the form.
NL
Nick LyonsNote7 Aug
Grace came in through the website form. Thornbury Physiotherapy's current site dates from about 2017, isn't mobile-friendly and they think they're losing jobs to two newer firms in Richmond. Would like something live before spring.