Grace Whitfield

Clinic DirectoratThornbury Physiotherapy·DealThornbury Physiotherapy website(Won)
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  • To grace@thornburyphysio.example30 Oct, 09:40
    Re: Your proposal from The Think
    Opened 5× · last 6d ago
    Timeline (3)
    • 31 Oct, 01:27openMobile
    • 30 Oct, 21:27openMobile
    • 30 Oct, 17:27openDesktop
  • To grace@thornburyphysio.example26 Oct, 09:40
    Your proposal from The Think
    Opened 2× · last 26 OctClicked 1× · 1 link
    Timeline (3)
  • To grace@thornburyphysio.example15 Oct, 08:01
    Thornbury Physiotherapy is live
    Not opened yet
  • To grace@thornburyphysio.example2 Oct, 12:46
    How's the new site going?
    Replied 3 OctOpened 6× · last 3 Oct
    Timeline (4)
    • 3 Oct, 12:51openMobile
    • 3 Oct, 05:21openOutlook
    • 3 Oct, 04:55reply
    • 2 Oct, 21:51openGmail
Activity
Notes, calls and updates
  • SM
    Sonny MorganNote30 Oct
    Care plan: monthly checks done, backups fine, swapped the hero photo for the new van livery (20 mins).
  • NL
    Nick LyonsEmail sent30 Oct
    To grace@thornburyphysio.example
    Re: Your proposal from The Think
    Hi Grace, A quick follow-up on the proposal for Thornbury Physiotherapy. If it would help, I can walk you through the options in 15 minutes. Here's the link again: https://studio.thethink.co.uk/p/7lRFk0sKfeOS4loc3yMbVaOk
    Opened 5× · last 6d ago
    Timeline (3)
    • 31 Oct, 01:27openMobile
    • 30 Oct, 21:27openMobile
    • 30 Oct, 17:27openDesktop
    Open in Gmail
  • NL
    Nick LyonsCall29 Oct
    Catch-up with Grace. Enquiries are up on last year and they're thinking about an SEO push in the new year. Sent over the Site Health Check link.
  • NL
    Nick LyonsEmail sent26 Oct
    To grace@thornburyphysio.example
    Your proposal from The Think
    Hi Grace, Just checking the proposal came through OK and whether any questions have come up. Happy to talk anything through on a quick call. Best, Nick
    Opened 2× · last 26 OctClicked 1× · 1 link
    Timeline (3)
    Open in Gmail
  • S
    SystemCall notes (Fireflies)22 Oct
    First Impressions Call – Thornbury Physiotherapy Grace walked through the three homepage concepts with Nick. Concept 3 was the clear favourite: they liked the confident type and the way projects lead the page. Concerns were mainly around timing (they'd like to launch before their busy season) and whether photography can be phased. Pricing was discussed: the Signature option fits, with the shoot possibly moved to a later phase.
    Action items
    • Send Grace a revised version of concept 3 with real project photos
    • Confirm whether the photography can move to phase two and what that does to the price
    • Follow up on the decision by Friday 13 November
    39 min ·
  • NL
    Nick LyonsNote16 Oct
    Grace sent a lovely message after launch: two enquiries through the new form in the first 48 hours. Asked if we could add a gallery page next month.
  • NL
    Nick LyonsEmail sent15 Oct
    To grace@thornburyphysio.example
    Thornbury Physiotherapy is live
    Hi Grace, Great news: the new website is live. We'll keep an eye on everything over the next couple of weeks, and if anything needs changing, just let me know. Thank you for trusting us with it. Nick
    Not opened yet
    Open in Gmail
  • NL
    Nick LyonsNote9 Oct
    Grace approved the final sign-off. Launch planned for Tuesday morning, not a Friday.
  • S
    SystemEmail received3 Oct
    From grace@thornburyphysio.example
    Re: How's the new site going?
    Thanks for this. Could you send it as a PDF as well? Our finance director prefers paper.
    Open in Gmail
  • SM
    Sonny MorganNote2 Oct
    Launch checks: 3 broken links fixed, 42 old URLs redirected, Search Console verified, forms tested on iPhone and Android.
  • NL
    Nick LyonsEmail sent2 Oct
    To grace@thornburyphysio.example
    How's the new site going?
    Hi Grace, It's been a little while since Thornbury Physiotherapy's new site went live, so I wanted to check in. Is everything working as you'd like? Anything you'd like to add or change? Nick
    Replied 3 OctOpened 6× · last 3 Oct
    Timeline (4)
    • 3 Oct, 12:51openMobile
    • 3 Oct, 05:21openOutlook
    • 3 Oct, 04:55reply
    • 2 Oct, 21:51openGmail
    Open in Gmail
  • S
    SystemUpdate17 Sept
    Feedback received from Grace Whitfield: 10/10
  • NL
    Nick LyonsNote8 Aug
    Grace accepted and paid the deposit the same day. Kick-off pencilled in for the following week; content checklist to go out straight after.
  • NL
    Nick LyonsCall7 Aug
    Rang Grace: still keen, just juggling a busy month. Said they'll come back to us by the end of next week.
  • NL
    Nick LyonsCall7 Aug
    First Impressions Call with Grace. Loved concept 2, wants the services higher up the page and a little less grey overall. Leaning towards Signature but asked about phasing the photography.
  • NL
    Nick LyonsMeeting7 Aug
    First Impressions Call booked with Grace for Wednesday 11 November. Three homepage concepts to prepare: warm and editorial, bold and typographic, and a calmer photo-led one.
  • NL
    Nick LyonsNote7 Aug
    Proposal read through to the pricing page within an hour of sending. Recommended Signature; Grace asked whether photography can be added later.
  • NL
    Nick LyonsNote7 Aug
    Read through Grace's discovery answers. Picked Clean, Editorial and Refined; both competitors they named are on Wix and look tired. Wants a quote calculator, which we'd price as an extra.
  • NL
    Nick LyonsCall7 Aug
    Quick intro call with Grace. Talked through how we work (discovery form, proposal, then concepts on the First Impressions Call) and the 50/50 payment split. Happy to go ahead with the form.
  • NL
    Nick LyonsNote6 Aug
    Grace came in through the website form. Thornbury Physiotherapy's current site dates from about 2017, isn't mobile-friendly and they think they're losing jobs to two newer firms in Richmond. Would like something live before spring.
Lead warmth
Cool · 20
  • Opened 2 emails
  • Clicked links in 1 email

Based on the last 30 days. Hot is 60+, warm 30–59.

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