Client feedback
How clients felt about working with you, once their site is live.
Add your Google review link in Settings so happy clients can leave a review straight after answering.Settings
Ask clients how it went, collect Google reviews and keep the quotes you can use.How it works
- Net Promoter Score is the share of happy clients (9 or 10) minus the share of unhappy ones (0 to 6). Anything above 0 is good; above 50 is excellent.
- You get an email and a phone alert when someone answers. Unhappy answers are listed first: worth a call.
- Testimonials you can use only shows clients who ticked the box to be quoted.
How feedback works
- 1AskFrom the project once it's launched, or the Ask for feedback button. Sent from your Gmail.
- 2They answerTwo quick questions: how likely they'd recommend you (0 to 10), and anything you could do better.
- 3Review and quoteThey're offered your Google review link, and can say yes to being quoted.
- Kiln Street CoffeeKiln Street Coffee website · “Can't fault them.” · answered 17 Oct10/10
- Pemberton Yoga StudioWent to reviewPemberton Yoga Studio website · “Sonny and Nick were brilliant from start to finish. Clear on cost, clear on timings, and the site looks better than we imagined.” · answered 7 Oct10/10
- Harbour Lane BakeryWent to reviewHarbour Lane Bakery brand and website · “Really easy to work with. The portal made it simple to see where things were and send our photos over.” · answered 2 Oct9/10
- Thornbury PhysiotherapyWent to reviewThornbury Physiotherapy website · “Loved the First Impressions Call: seeing three directions made it easy to choose.” · answered 17 Sept10/10
- Larkspur Gin Co.Larkspur Gin Co. Shopify store · “Responsive and thoughtful. Small changes are done the same day on the care plan.” · answered 5 Sept9/10
Testimonials you can use
Only from clients who ticked the box
“The Think took a website we were embarrassed by and turned it into the thing that wins us work. Two new contracts in the first month came straight through the enquiry form.”
Alice Pemberton, Pemberton Yoga Studio, Pemberton Yoga Studio“Organised, friendly and genuinely good at what they do. We'd recommend them to anyone.”
Rosie Calloway, Harbour Lane Bakery, Harbour Lane Bakery“Seeing three homepage directions on the first call sold us. The finished site is calm, quick and our customers keep mentioning it.”
Grace Whitfield, Thornbury Physiotherapy, Thornbury Physiotherapy
Demo Studio. Every client and number here is made up. Click anything; nothing is sent and it resets.See Meadowcroft Builders's client portal