Harbour Lane Bakery

ClientBakery and café·Walthamstow

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Deal Invoice Contract Project Follow-ups

Next step

All good

Last in touch 3 days ago.

Health 100/100

Open deals: –
Paid to date: £12,160
Awaiting payment: –
Owed to us: –
Care plan: £95/mo
Projects: 1
Last in touch: 3 days ago

Activity

Notes, calls and updates

NL
Nick LyonsEmail sent3d ago
To rosie@harbourlanebakery.example
Re: Your proposal from The Think
Hi Rosie, A quick follow-up on the proposal for Harbour Lane Bakery. If it would help, I can walk you through the options in 15 minutes. Here's the link again: https://demo.thethink.co.uk/p/w9tn3h3_sy6gGto_UMLQJTCa Best,
Opened 5× · last 3d ago
Timeline (3)
3 Nov, 23:39openApple Mail
3 Nov, 19:39openGmail
3 Nov, 15:39openApple Mail
Open in Gmail
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SystemUpdate6d ago
Feedback received from Rosie Calloway: 9/10
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SystemWebsite visit30 Oct
rosie@harbourlanebakery.example visited the website
4 pages · 7m 26s on the site · from London
- 1.Work – The Think /work
- 2.Work – The Think /work
- 3.About – The Think /about
- 4.Contact – The Think /contact
SM
Sonny MorganCall30 Oct
Catch-up with Rosie. Enquiries are up on last year and they're thinking about an SEO push in the new year. Sent over the Site Health Check link.
NL
Nick LyonsNote30 Oct
Care plan: monthly checks done, backups fine, swapped the hero photo for the new van livery (20 mins).
NL
Nick LyonsEmail sent30 Oct
To rosie@harbourlanebakery.example
Your proposal from The Think
Hi Rosie, Just checking the proposal came through OK and whether any questions have come up. Happy to talk anything through on a quick call. Best, Nick
Opened 2× · last 30 OctClicked 3× · 1 link
Timeline (3)
30 Oct, 18:57openApple Mail
30 Oct, 17:43clickdemo.thethink.co.uk/p/w9tn3h3_sy6gGto_UMLQJTCa · Apple Mail
30 Oct, 17:27openDesktop
Open in Gmail
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SystemCall notes (Fireflies)29 Oct
First Impressions Call – Harbour Lane Bakery Rosie walked through the three homepage concepts with Nick. Concept 2 was the clear favourite: they liked the confident type and the way projects lead the page. Concerns were mainly around timing (they'd like to launch before their busy season) and whether photography can be phased. Pricing was discussed: the Signature option fits, with the shoot possibly moved to a later phase.
Action items
- Send Rosie a revised version of concept 2 with real project photos
- Confirm whether the photography can move to phase two and what that does to the price
- Follow up on the decision by Friday 13 November
46 min ·
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SystemCall notes (Fireflies)26 Oct
Care plan catch-up – Harbour Lane Bakery Quarterly catch-up with Rosie. Enquiries up roughly a third on the same period last year, mostly from Google. They'd like a Christmas opening hours banner and are thinking about an SEO push in January.
Action items
- Add the Christmas banner on 1 December
- Send over the Site Health Check link
- Quote for two new location pages
22 min ·
SM
Sonny MorganNote23 Oct
Rosie sent a lovely message after launch: two enquiries through the new form in the first 48 hours. Asked if we could add a gallery page next month.
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SystemUpdate23 Oct
Harbour Lane Bakery brand and website went live at https://harbourlanebakery.example
NL
Nick LyonsEmail sent16 Oct
To rosie@harbourlanebakery.example
Harbour Lane Bakery is live
Hi Rosie, Great news: the new website is live. We'll keep an eye on everything over the next couple of weeks, and if anything needs changing, just let me know. Thank you for trusting us with it. Nick
Opened 6× · last 16 Oct
Timeline (3)
16 Oct, 18:29openGmail
16 Oct, 15:59openDesktop
16 Oct, 13:29openGmail
Open in Gmail
NL
Nick LyonsNote16 Oct
Launch checks: 3 broken links fixed, 42 old URLs redirected, Search Console verified, forms tested on iPhone and Android.
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Sonny MorganNote16 Oct
Rosie approved the final sign-off. Launch planned for Tuesday morning, not a Friday.
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Nick LyonsEmail sent7 Oct
To rosie@harbourlanebakery.example
How's the new site going?
Hi Rosie, It's been a little while since Harbour Lane Bakery's new site went live, so I wanted to check in. Is everything working as you'd like? Anything you'd like to add or change? Nick
Not opened yet
Open in Gmail
NL
Nick LyonsNote8 Aug
Rosie accepted and paid the deposit the same day. Kick-off pencilled in for the following week; content checklist to go out straight after.
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SystemUpdate8 Aug
Deal won: Harbour Lane Bakery brand and website (Signature)
NL
Nick LyonsCall8 Aug
Rang Rosie: still keen, just juggling a busy month. Said they'll come back to us by the end of next week.
NL
Nick LyonsCall8 Aug
First Impressions Call done. Rosie liked the bold direction but wants to see it with real project photos before deciding. Sending two swaps by Friday.
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Nick LyonsMeeting7 Aug
First Impressions Call booked with Rosie for Monday 16 November. Three homepage concepts to prepare: warm and editorial, bold and typographic, and a calmer photo-led one.
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Nick LyonsNote7 Aug
Proposal read through to the pricing page within an hour of sending. Recommended Signature; Rosie asked whether photography can be added later.
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SystemUpdate7 Aug
Proposal P-0002 sent to rosie@harbourlanebakery.example
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Nick LyonsNote7 Aug
Discovery form back. They want to keep the logo but refresh the colours, and they've named a launch event in March to work towards.
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SystemUpdate7 Aug
Discovery form completed by Rosie Calloway
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Nick LyonsNote7 Aug
Rosie said they'd do the discovery form over the weekend. Sent the link on WhatsApp too in case the email got buried.
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SystemUpdate7 Aug
Discovery form sent to rosie@harbourlanebakery.example
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Nick LyonsCall7 Aug
Quick intro call with Rosie. Talked through how we work (discovery form, proposal, then concepts on the First Impressions Call) and the 50/50 payment split. Happy to go ahead with the form.
NL
Nick LyonsNote7 Aug
Rosie emailed after seeing one of our case studies on LinkedIn. Harbour Lane Bakery is rebranding next year and wants the website to lead it rather than follow.

Website visits

4 pages · 6m 28s on thethink.co.uk · last 30 Oct

30 Oct, 17:49Contact – The Think /contact · London, UK · rosie@harbourlanebakery.example33s
30 Oct, 17:48About – The Think /about · London, UK · rosie@harbourlanebakery.example1m 1s
30 Oct, 17:46Work – The Think /work · London, UK · rosie@harbourlanebakery.example2m 14s
30 Oct, 17:43Work – The Think /work · London, UK · rosie@harbourlanebakery.example2m 40s